FAQ

If you are not 100% happy with your order, we will be happy to exchange or refund all orders of items that are not in the sale. Sale items can be exchanged for another item or a credit note. All orders must be returned within 14 days of receiving it. All returns must be in the original packaging, with all labels attached, not smelling of perfume, unwashed and unworn.

All postage costs are incurred by the customer on returns or exchanges unless you have received a faulty item. No refunds are given on sale items unless they are deemed faulty.

If you are returning a faulty item, we will replace the item (subject to stock) at no extra postage costs to the customer. Faulty items must be returned within 14 days of receiving them.

FUC reserves the rights to determine if an item is faulty. Please include a receipt of your postage costs when returning a faulty item so we can refund you.

The goods are your responsibility until they reach us. For your own protection, we recommend that you send the parcel using a signed for delivery service that insures you for the value of the goods.

Delivery and return postage charges are non-refundable unless you have received a faulty or incorrect item.

For exchanges, there is a £2.99 charge for postage of the returned item. This can be paid via paypal or bank transfer.

​All refunds will be made to the payment source used in your order. Refunds can not be sent to a different person or account.

UK orders will be sent Royal Mail 2nd Class standard signed for service which costs £2.99 and takes 3-5 working days.

International shipping varies. There is a standard service and a track and sign service available both sent using Royal Mail.

We accept Paypal and all major credit and debit cards.

Your order will be processed and shipped within 24 hours excluding Sundays. Orders placed Saturday and Sunday will be shipped on the Monday. Orders placed on Fridays will be sent on the shipped on Saturday.

I will endeavour to deliver within 2/3 days but there may be occasion when delivery can take up to 4 weeks as being a new business and working on my own and with unknown periods of time spent in hospital it may not always be possible to reply to messages or for delivery to be next day or 2.